Improve your bank's regulatory compliance and your employees' performance at the same time
Modern-day customer-facing teams have hundreds of policies and procedures to follow. Ensuring agents provide both an exceptional customer experience and follow compliance processes can be stressful, both for trainers and employees. Especially when these policies and procedures can change with little to no warning.
Having a collaborative knowledge base that is easy to use and easy to maintain can minimize errors, increase time to proficiency, decrease training time, and reduce your overall compliance risk.
That's what ScreenSteps does. We're a knowledge base software for bank policies and procedures that enables employees to access the right information in real-time as they're interacting with customers.