Build an agent enablement flywheel
When call center trainers and operations managers are bogged down by answering questions and putting out fires, it feels like you can never get ahead. The problem is you don't have the tools for enabling agents to handle any call, no matter the complexity.
With a rapid authoring tool, like ScreenSteps, you can easily create and edit digital guides in minutes, not hours. Your agents can easily search, find, and follow these guides, with significantly less training.
This frees up more time for your trainers and managers to be proactive, instead of reactive.