What is content optimization?
Once your knowledge base is up and running, you’ll probably start to see an influx of comments, questions, revision notes, and maybe even concerns:
“Where is the process for this?”
“This SOP is out of date!”
“I don’t understand this article!”
Don’t worry — that’s perfectly normal. What’s important is what you do with this information.
Content optimization is the process of improving your SOPs post-publication. Our 3-month Content Optimization Coaching program, helps you develop a content optimization plan that follows the employee enablement flywheel.